Booking Policy

It is important for you to read our policies prior to booking your party.

The following are our main policies that should be noted upon booking. If you have any additional questions or concerns, please feel free to reach out to one of our party coordinator specialists before booking and we will be happy to assist you. 786-644-9016.

LOCATION POLICY:

Fairytale Spa is ONLY ALLOWED IN HOUSES INSIDE OR OUTSIDE, ALLOWED IN PARKS (please check if the park will allow entry before booking) and EVENT VENUES. We also perform our services in apartments but require to be noted and approved depending on the building regulations. Please be advised that your balance due will still have to be paid if we are refused entry into any property.

BACKDROP POLICY:

The mobile stations are separate stations, can be adapted to fit any space. However, please note that depending on the available area, some stations may not be operational at the same time.

Important Notice:

Furniture Arrangement: Our staff does not rearrange furniture to accommodate the backdrop. It is the customer’s responsibility to ensure the area is cleared and ready for setup.
Clear Area: Please make sure the designated area is free of furniture for a smooth entry and exit. If the area is not prepared prior to our arrival, Fairytale Spa and its staff are not responsible for extending the party time if moving furniture cuts into your scheduled timeslot.

TRANSPORTATION PARKING POLICY:

Fairytale Spa will arrive in our regular Van. Please be advised that the van needs to be parked to be able to unload and load IN FRONT (most practical area) of the house, park or event venue. Please note that we will not park anywhere that can result in danger to a person, property and our equipment, including tow-away zones or garage entrances under 10’.

WEATHER POLICY:

All outdoor parties must follow this rule: If there is a chance of rain, lightning, and/or high-speed winds, we WILL have to move the party into a covered area. It is up to the MOBILE FAIRY SUPERVISOR’S DISCRETION when the weather conditions require a party to be moved. The covered area must be provided by the customer. If the customer does not provide our staff with a covered area to start, continue, or complete the party, we hold the right to STOP the party and the balance due will still have to be paid. If you are planning an outdoor only party and the weather forecast indicates a chance of rain, it is advised that you change your location to avoid cancellation; we need AT LEAST a 48-hour notice from the day of your party to plan our route. If there is a rain forecast, we will allow rescheduling to a new date with 48-hr notice. ONLY in cases that severe weather warnings have been issued, such as hurricane or tornado warnings, will we reschedule your party with less than 48-hr notice. Important: If we show up to your party, it begins to rain, and there is not a covered area provided for us to continue, we will need to cease the services and the party, and you will be responsible for paying your complete outstanding balance. Please plan ahead and be prepared! Once you book your party/ event balance due must be paid rain or shine. NO EXCEPTIONS.

CANCELLATION & PAYMENT POLICY:

Fairytale Spa requires a small % (Depending on the package) to save your party in our calendar. This is NON-REFUNDABLE AND NON- TRANSFERABLE. The outstanding balance will be due at the end of the party, additionally you can request to include your gratuity in the same bill (we suggest a minimum of 18% gratuity). WE DO NOT CHARGE ANY EXTRA CONVENIENCE FEE.

Please make sure that the credit card you use for the deposit and balance due is under the name of the person that booked the party; we will check the picture ID and credit card on the day of the party. We do not change the day and time of the party unless in case of an EMERGENCY with a written doctor’s notice, we must be given notice ASAP. Please communicate with us at 786-644-9016. Important: If we show up to the party location the day of the party/event because we were not informed of an emergency taking place, your outstanding balance will be due for full payment, to cover all the expenses associated with displacement, staff, and supplies. YOU CAN downgrade your party to a lower tier package, or you may upgrade to a higher package but we need at least 72 hrs of notification.

LIABILITY
Fairytale Spa, its owners, affiliates, and employees assumes no responsibility for accidents that may occur while on our premises. We assume no responsibility for allergies relating to food items, clothing, makeup, injuries to party guests, or property that occur before, during or after the party. As a professional company, Fairytale Spa can assure you that we will treat everyone with great quality, care and respect. All liability will lie strictly with the client (parent Host). You must inform each parent that we will be using skin care products, creams, essential oils, Kids Make-up and other spa products. You are responsible for making sure that each child has permission from parents to use all products. If there Is a child that must not come in contact with any of our foods, beverages, products, etc., you are responsible for letting us know on the contract and making sure that the child does not come in contact with those items.

IMAGES AND PHOTOS:
Photos or videos takes by Fairytale Spa are the sole ownership of Fairytale Spa and we may use them for promotional purposes on our website, print ads or publications. We always respect our client's privacy and for this reason, your personal information will not be disclosed to third parties.

SUPERVISION:
It is the responsibility of the client and parents/guardians to supervise all children and activities relating to the entertainment. We ask that there be adult supervision at all times during the party to attend to the possible needs of any uncooperative or misbehaved child.

HYGIENE:
Please note that we take safety and personal care very serious, therefore, if we find that a child attending a Fairytale Spa has head lice or nits, the parent/guardian will be discreetly informed and the child will not be able to further participate in any of the party activities. Please understand this is for the safety of our clients. Thank you for understanding our policy. We use 1 brush per kid and we sanitize all brushes for every party, all applicators (Makeup, Nails and Hair) are disposable that means we DO NOT use same materials for all the kids

SCHEDULE:
Spa Party Treatments will begin promptly at the time agreed by client and Fairytale Spa. Please advise all guests that the party will begin promptly at the scheduled time. All activities are carefully planned and any child that arrives late may join the activity which is currently taking place. This is necessary to insure the least amount of disruption to the party.

DAMAGE POLICY:

Fairytale Spa is not liable for any damage caused in any property we enter (house, event venue, park inside or outside). Any damage that is caused to the floors, walls, structures, painting, furniture, chandeliers or any other damages that has not been listed here.

SERVICE AREA POLICY:

Fairytale Spa can perform the services in Miami-Dade, Broward and Palm Beach County without any additional charges. For EVERY PARTY we include dedicated event coordination and management / professional staff, and event assistants, we take care of all the details so you can focus on enjoying your special occasion.

Each guest needs to sign the waiver for the party, you can do it clicking HERE